Find clear answers to common questions about registration, supported platforms, playlist conversion, output settings, error codes, and technical support.
In general, once your order is confirmed, the license key is sent to the email address used for the purchase within 2 hours.
If you do not receive it:
If you still have not received your license, contact support@sidify.com for assistance.
If you purchased a monthly or annual subscription and keep auto-renewal enabled, a new license key is sent to your email each renewal period. Please remember to reactivate the program with the new license.
Please check the following:
[1] Make sure you have installed the correct program and version that matches your purchase.
[2] Check that the registration email address and code exactly match the information in your order confirmation email. Remove any extra spaces or incorrectly entered characters.
[3] One registration code can be used on one device at a time. If it has already been activated on another device, sign out or deactivate the previous device before trying again.
If the program still won't register, contact our support team via support@sidify.com and include your registration information.
Sidify All-In-One supports music streaming services and a wide range of online platforms. It can convert supported audio content to MP3, AAC, WAV, FLAC, AIFF, or ALAC, and supports video content where available.
The Windows and Mac versions are two separate programs for two different operating systems, so a Windows license cannot be registered on Mac, and vice versa.
If you purchased a license for the wrong operating system within the last 5 days, contact us and we'll help you replace it — or you can purchase a license for the correct operating system and contact us to refund the original order.
If you've switched from Windows to Mac (or Mac to Windows) and need to reinstall the program on your new computer, contact our support team; we offer a discounted license for your new platform.
Each license is valid for one computer only. Using the registration code on another computer will show as "Invalid".
If you've switched to a new computer, contact support@sidify.com to transfer your registration to the new device.
If you bought the wrong program, contact our support team within five days of purchase to exchange it for the correct one.
If the two programs differ in price, please purchase the correct program within the applicable refund period first, then forward your order receipt to our support team so we can refund the original order.
Yes. You can export an entire playlist in a single go by dragging and dropping it from the streaming platform into Sidify.
Launch Sidify and click Settings in the upper-right corner, then choose how you'd like output files organized:
Artist/Album, Artist, Album/Artist, Playlist, Genre, Year, Disc Number, or None.
Yes. We take the security of your information seriously. Sidify has a privacy policy in place and does not share your information with third-party advertisers without your consent.
If you encounter a problem that cannot be solved using the solutions above, please try the following steps first:
[1] Update or reinstall the latest version
In the program, go to Menu > Check for updates to check for the latest version. You can also download the latest version from the Download page on our website: https://www.sidify.com/download-center.html.
[2] Switch the conversion mode
Try switching between the available conversion modes and then try the conversion again.
[3] Clear the program cache
For a basic cache cleanup, go to Menu > Clear Caches in the program.
If the problem persists, open C:\Users\USERNAME\AppData\Roaming\, find the corresponding Sidify program folder, such as Sidify All-In-One, delete it, restart the program, and try again.
[4] Check your account status
Make sure that you can log in to the relevant music streaming account normally through an external web browser and that any required subscription is active.
[5] Check your IP address and regional restrictions
If you are using a VPN, try turning it off or switching to another server, and then try again.
[6] Contact our technical support team
If the problem still cannot be resolved, click Feedback in the lower-left corner of the program to contact our support team at support@sidify.com.
To help us identify the problem more quickly, please describe the issue clearly and include the troubleshooting steps you have already tried and their results. If possible, please also provide:
Our support team is here for you.
We’ll help you solve your problem as quickly as possible.