Find clear answers to common questions about registration, supported platforms, playlist conversion, output settings, error codes, and technical support.
In general, once your order is confirmed, the license key is sent to the email address used for the purchase within 2 hours.
If you do not receive it:
If you still have not received your license, contact support@sidify.com for assistance.
If you purchased a monthly or annual subscription and keep auto-renewal enabled, a new license key is sent to your email each renewal period. Please remember to reactivate the program with the new license.
Please check the following:
If the program still won't register, contact our support team via support@sidify.com and include your registration information.
Sidify All-In-One supports downloading music, playlists, albums, and podcasts from streaming music services, exporting audiobooks from Audible, and capturing audio from various websites. Supported tracks can be converted to MP3, AAC, WAV, FLAC, AIFF, or ALAC.
The Windows and Mac versions are two separate programs for two different operating systems, so a Windows license cannot be registered on Mac, and vice versa.
If you purchased a license for the wrong operating system within the last 5 days, contact us and we'll help you replace it — or you can purchase a license for the correct operating system and contact us to refund the original order.
If you've switched from Windows to Mac (or Mac to Windows) and need to reinstall the program on your new computer, contact our support team; we offer a discounted license for your new platform.
Each license is valid for one computer only. Using the registration code on another computer will show as "Invalid".
If you've switched to a new computer, contact support@sidify.com to transfer your registration to the new device.
If you bought the wrong program, contact our support team within five days of purchase to exchange it for the correct one.
If the two programs differ in price, please purchase the correct program within the applicable refund period first, then forward your order receipt to our support team so we can refund the original order.
Yes. You can export an entire playlist in a single go by dragging and dropping it from the streaming platform into Sidify.
Launch Sidify and click Settings in the upper-right corner, then choose how you'd like output files organized:
Yes. We take the security of your information seriously. Sidify has a privacy policy in place and does not share your information with third-party advertisers without your consent.
Cause: The current PC has no audio output device, resulting in abnormal music playback.
Solution:
Cause: Both iTunes and the Music app are installed, which can prevent Sidify from reading your music library correctly.
Solution: Sidify does not currently work with the Store version of the Music app. Uninstall the Music app to resolve the issue.
We are considering supporting the Music app in a future update.
Cause: The issue may be related to your Tidal account.
Solution: Make sure your Tidal account is not a trial (or that the trial has not expired) and that the song can be played back normally in the Tidal app. Once your Tidal account is verified and songs play without issue, Sidify should work again.
Cause: The selected download requires you to be logged in to the music account.
Solution: Sign in to the relevant music account (Spotify, Amazon Music, Apple Music, Tidal, or YouTube Music) to proceed.
Contact our support team at support@sidify.com and provide your order information, such as your email address, receipt, order number, or any other details you remember.
If the solutions above cannot fix the issue, please send the following information to our support team at support@sidify.com. We'll pass your feedback to our developers and notify you once a solution is available.
Please contact us at support@sidify.com via e-mail and provide us with your Windows OS, Spotify version and Sidify log file as well for analysis.
Tips: How to find the log file of Sidify? Just find the menu button on the upper left corner and click on File > Show Log File, and a window which contains the log file would pop up.
Our support team is here for you.
We’ll help you solve your problem as quickly as possible.