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FAQs of Sidify Amazon Music Converter for Windows & Mac

FAQ

1. Why can I only convert the first minute of each audio?

Sidify Amazon Music Converter enables users to convert the first minute of each Amazon track for sample testing. You need to purchase a license to unlock the full version.


2. I have received the code. How can I register Sidify?

[1]Run Sidify and click the Key icon in the upper right corner, you'll then get the registration window.

[2]Fill in the blanks with your E-mail address and Code you have received from the email and then click OK.


register sidify amazon music converter

3. I'm getting "Invalid Code". What should I do?

[1] Please make sure that the program you have installed matches the product and version you purchased.

[2] Please check that the registration code is exactly the same as the one you received in your purchase email. Make sure there are no extra spaces or incorrect characters.

[3] Each registration code can only be used on one device. If it has already been activated on another device, please sign out or deactivate it on the previous device before trying to activate it on the current device.

If the above methods do not resolve the issue, please contact our support team at support@sidify.com via e-mail for further assistance.

4. What kind of music does Sidify Amazon Music Converter support converting and exporting to?

Currently Sidify Amazon Music Converter is able to convert Amazon Music, artists, albums and playlists to MP3, AAC, WAV, FLAC, AIFF or ALAC format.

5. What is the difference among Intelligent Mode, Record Mode and YouTube Mode?

Intelligent Mode: Sidify automatically chooses the appropriate method to process the Amazon Music tracks, helping improve the conversion success rate.

Record Mode: Songs are recorded directly from the Amazon Music desktop app, providing the highest available audio quality.

YouTube Mode: Songs are matched and downloaded from YouTube for faster conversion.

6. Does Sidify Amazon Music Converter support Amazon Ultra HD?

Yes. Sidify Amazon Music Converter supports Amazon Ultra HD audio quality. To retain the highest available audio quality, please select "Amazon Music App" as the download mode, then choose "Record Mode" and "Recommend" in the Settings window.

7. How can I install Sidify Amazon Music Converter on macOS 10.15?

If you are using macOS 10.15, please download the last compatible version (it will not be updated and you will not receive upgrade prompts):[https://www.sidify.com/sidify-amazon-music-converter-10.15.zip].

Note: Our software supports only macOS 11 and later (including macOS 26 Tahoe). If your Mac runs an older version, please update your system or switch to our Windows edition. Paid subscribers who cannot upgrade are eligible for a complimentary Windows license—just reach out to our support team.

8. The “nativeBridgeHelper” window appeared requesting my computer password. What Can I do?

You can safely enter your computer password. The “nativeBridgeHelper” prompt is part of the system authorization process on ARM-based devices. It ensures the program has the necessary permission to run properly. Your password remain local and are never stored or shared.

9. What should I do if I encounter a problem that is not covered in the FAQ?

If you encounter a problem that cannot be solved using the solutions above, please try the following steps first:

[1] Update or reinstall the latest version

In the program, go to Menu > Check for updates to check for the latest version. You can also download the latest version from the Download page on our website: https://www.sidify.com/download-center.html.

Sidify Amazon Music Converter

[2] Switch the conversion mode

Try switching between the available App/Web conversion modes and then try the conversion again.

Sidify Amazon Music Converter

[3] Clear the program cache

For a basic cache cleanup, go to Menu > Clear Caches in the program.

Sidify Amazon Music Converter

If the problem persists, you can perform a complete cache cleanup on Windows:

  • 1. Open the following folder: C:\Users\USERNAME\AppData\Roaming\
  • 2. Find the folder for the corresponding program, such as Sidify Amazon Music Converter.
  • 3. Delete the program folder.
  • 4. Restart the program and try again.

[4] Check your account status

Make sure that you can log in to your Amazon Music account normally through an external web browser. If you are using Amazon Music, please also make sure that your subscription is active.

[5] Check your IP address and regional restrictions

If you are using a VPN, try turning it off or switching to another server, and then try again.

[6] Contact our technical support team

If the problem still cannot be resolved, click Feedback in the lower-left corner of the program to contact our support team at support@sidify.com.

Sidify Amazon Music Converter

To help us identify the problem more quickly, please describe the issue clearly and include the troubleshooting steps you have already tried and their results. If possible, please also provide:

  • 1. Screenshots or a video showing the problem
  • 2. Program log files
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