Find clear answers to common questions about registration, supported platforms, macOS installation, error codes, and technical support.
After purchasing a license, you will receive an email from Sidify with your registration information. Follow these steps to register:
No. A Windows license cannot be registered on a Mac, and a Mac license cannot be registered on Windows.
If you accidentally purchase a license for the wrong operating system, place a new order for the correct one, then contact us within five days to arrange a refund for the original order.
Yes. You can download the free trial from our Download Center. The trial version lets you convert the first minute of each song for testing.
If you're satisfied with the program, you can purchase a license to unlock full-length conversion.
If the error persists, contact our support team at support@sidify.com for further assistance.
If the issue persists, contact our support team at support@sidify.com for further assistance.
No. Each license is valid for one computer only. Using it on more than one device at the same time will invalidate the license.
To transfer your license to a new computer, contact our support team at support@sidify.com. If you need to use Sidify All-In-One on multiple devices at once, we recommend purchasing an additional license — returning customers are eligible for exclusive discounts, so feel free to reach out.
Contact our support team at support@sidify.com and provide your order information, such as your email address, receipt, order number, or any other details you remember.
Yes. We take the security of your information seriously. Sidify All-In-One has a privacy policy in place and does not share your information with third-party advertisers without your consent.
Sidify All-In-One supports multiple streaming platforms, including:
Cause: The virtual sound card is not authorized.
Solution: Open System Settings and authorize the Music app under the Automation section.
Cause: The issue may be related to your Tidal account.
Solution: Make sure your Tidal account is not a trial (or that the trial has not expired) and that the song can be played back normally in the Tidal app. Once your Tidal account is verified and songs play without issue, Sidify should work again.
Cause: The music account is not logged in, so the download cannot start.
Solution: Sign in to the relevant music account (Spotify, Amazon Music, Apple Music, Tidal, or YouTube Music) to continue.
Sidify All-In-One requires macOS 11 or later. If your Mac is running an older version and cannot be upgraded, please use the Windows version instead.
If you're a paid user who cannot upgrade your Mac, contact our support team — you may be eligible for a free Windows license.
Yes. On Apple silicon Macs, the nativeBridgeHelper prompt requests authorization from macOS so Sidify can run correctly.
Enter your Mac username and password when prompted. This request appears only once, and your credentials are handled entirely by macOS — they are not stored or transmitted by Sidify.
Sidify All-In-One supports over 48 languages, including Arabic, Armenian, Azerbaijani, Basque, Bosnian, Bulgarian, Brazilian Portuguese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Filipino, Finnish, French, Galician, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Javanese, Korean, Macedonian, Malay, Maltese, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Tamil, Thai, Turkish, Ukrainian, Vietnamese, and Zulu.
Please contact us at support@sidify.com via e-mail and provide us with your macOS, Spotify version and Sidify log file as well for analysis.
Tips: How to find the log file of Sidify? Just find the menu button on the upper left corner and click on File > Show Log File, and a window which contains the log file would pop up.
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