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How to Fix Amazon Music Grayed Out?

author By Harper North
Updated on: April 23, 2024

Are you an Amazon Music listener, but feeling frustrated because your favorite playlists and albums are grayed out? If so, you’re not alone! We know how annoying it can be to experience problems with the service provider that we are using. Don't worry though. There are always solutions to fixing this issue! In this article, we'll go over the reasons why Amazon music turns gray and what you can do about it. Not only will we cover troubleshooting tips, but also answer any questions you might have regarding playback streaming issues with Amazon Music. So if you've been having trouble getting your Amazon Music to play and run normally.

fix grayed out amazon music problems

Amazon Music tracks may appear grayed out due to various reasons. Here are several common solutions when your Amazon Music is experiencing the issue.

1. Check Network Connectivity

Cause: Poor or unstable internet connection can lead to Amazon music tracks being grayed out.

  • Ensure you have a stable and reliable internet connection.
  • Reset your router or switch to a different network if possible.
  • Disable VPNs or proxy servers that might be affecting your connection.

2. Turn Off Offline Mode

Cause: If your device is set to offline mode, Amazon Music may gray out tracks as they can't be accessed without an internet connection.

  • Check and disable offline mode in your Amazon Music settings.
  • Ensure your device is connected to the internet when attempting to play music.

3. Clear App Glitches or Bugs

Cause: Technical glitches or bugs within the Amazon Music app can also cause tracks to appear grayed out.

  • Update your Amazon Music app to the latest version.
  • If issues persist, uninstall and reinstall the app to fix potential software glitches.
  • Clear Amazon Music cache.

4. Disable Explicit Filter

Cause: "Explicit Filter" blocks all labeled [Explicit] songs with explicit lyrics in playlists, or albums. These songs appear grayed out.

  • On Amazon, go to your account settings, and switch off the "Block explicit songs" option. Or you can click on the song and unlock it. Then the songs will be playable again.
choose conversion mode

5. Geographical Restrictions

Cause: The availability of Amazon Music content may change based on your new location.

  • Use a VPN to access the service from a region where the specific Amazon Music content is available.

6. Licensing Restrictions

Cause: Changes in licensing agreements may prevent certain tracks on Amazon Music from being played.

  • Stay informed about Amazon Music updates for content and licensing changes. Previously unavailable songs may become accessible.
  • Check if the songs you're looking for are available on other streaming platforms or music services.

1. Subscription is Expired

Cause: If your Amazon Music subscription has lapsed or is not in good standing, you may encounter grayed-out tracks.

  • Verify your Amazon Music subscription status and renew if necessary.
  • Update your payment information if there are issues with your billing.
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2. Downgraded to Prime plan

Cause: When you change from Unlimited to Prime plan, the previously downloaded song won't be playable and turn grayed.

  • Re-download music only from All-Access Playlists for offline playback.
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3. Account Sync Issues

Cause: When you changed from Unlimited to Prime plan, previouly downloaded song won't be playable and turn grayed.

  • Log out of your Amazon Music account and log back in to refresh the account information.
  • Ensure that all your devices are properly synced with the same Amazon Music account.

Whether you purchase songs from Amazon or subscribe to their music, you are unable to avoid the gray-out issue that recently occurred! Nevertheless, so long as you can create a backup of Amazon music within your grasp, you can always stream and control the way to play Amazon music. And you won't never run into the grayed-out problems mentioned previously.

To seek a permanent solution that guarantees uninterrupted Amazon music listening, you can consider using Sidify Amazon Music Converter. This is the ultimate solution to fixing this pesky problem once and for all. This powerful tool allows you to download your favorite Amazon Music songs as independent audio files, including in the MP3/AAC/ALAC/AIFF/WAV/FLAC format. Moreover, Amazon music downloads are safely stored on the local path on your computer.

You won't experience the greyed-out music issue as a result, but you can always access and transfer Amazon music to your other devices if needed. For instance, you can manage to copy and transfer Amazon Music to a USB flash drive. And if you want to stop the Amazon Music recurring subscription while keeping your Amazon playlist playable, this method proves particularly advantageous!

Key Features of Sidify Amazon Music Converter

Sidify Amazon Music Converter

  • okDownload music from Amazon Prime and Amazon Music Unlimited.
  • okConvert Amazon Music to MP3, AAC, WAV, FLAC, AIFF, and ALAC.
  • okSave ID3 tags like Title, Album, Artist, Artwork, TrackNum, Lyrics, and Year.
  • okSupport batch conversion with adjustable 10x speed settings.
  • okSupport the latest Windows 11 & macOS 10.15-14.


If you want a tool to convert any streaming music (including Spotify, Apple Music, Amazon Music, Tidal, Deezer, YouTube, YouTube Music, SoundCloud, DailyMotion …) to MP3, Sidify All-In-One is the go-to choice.

How to Download Amazon Music And Avoid Songs Grayed Out

Step 1Choose Conversion Mode

Run the Sidify Amazon Music Converter, and choose App Mode as conversion mode.

choose conversion mode

The main interface of Sidify Amazon Music Converter is like that under the [App Mode].

main interface

Step 2Add Amazon Music to Sidify.

Directly drag songs or playlists from the Amazon Music desktop app into Sidify. Sidify would automatically recognize and load them onto the window. You then select the specific songs to download and press the Add button to continue.

add amazon music to sidify amazon music converter

Step 3Enter the Settings menu, choose the output format, select the output audio quality, specify the output folder, etc. Based on the compatible format with your device afterward, you can flexibly choose the Amazon Music format (MP3/AAC/WAV/FLAC/AIFF/ALAC) as expected.

customize output settings

Step 4Click the Convert button to start downloading the Amazon Music playlist and songs. Sidify Amazon Music Converter works at 10X speed when downloading playlists in batch.

download amazon music to the computer

Step 5Once the conversion is done, we can find the downloaded Amazon Music by clicking the Converted tab or simply going to the output folder.

find amazon music downloads

As clearly as you can tell, Sidify Amazon Music Converter puts all Amazon music in your area. So you can save and play the songs whenever and wherever you are. No more frustration or technical issues happen again!

Final Words

All in all, we provided you with potential solutions that you can understand and use to fix the grayed out Amazon Music. But if other techniques don’t offer the results you want, then try Sidify Amazon Music Converter. It can convert all Amazon Music file types into various formats quickly and securely so that you don't run into any of those annoying technical problems.

Note: The trial version of Sidify Amazon Music Converter enables you to convert the first minute of each audio track, and unlock the time limitation by purchasing the full version.

Author Avatar

Harper North | Staff Writer

Harper is a content writer with a profound understanding of the streaming music landscape and a specialization in music converters. She creates informative content on tools, techniques, and trends in music conversion, providing expert advice, detailed reviews, and guides.