Sidify Music Converter

home Home >Guide > Spotify Web Player Not Working

How to Fix Spotify Web Player Not Working

author By Harper North
Updated on: June 13, 2024
Category: Spotify Music Tips

Having issue with the Spotify web player? The Spotify web player isn’t working as it should? Nothing happened when you clicked the Play button, as if the Spotify web player got stuck? No worries. You are not alone! Many users are having the same problem when accessing the streaming platform. There are easy-to-follow steps to fix the issue!

In this article, we'll talk about why your Spotify web player is not working and provide you with the solutions to get it back on track.

spotify web player not working

Part 1: Check If the Web Browser You Are Using Is Supported

Though the Spotify web player is supported on most major web browsers such as Chrome, Firefox, Edge, and Safari, using an outdated or unsupported browser could lead to problems with the web player’s functionality. Here are the supported web browsers:


  • Chrome 80 or above
  • Firefox 74 or above
  • Edge 80 or above
  • Opera 67 or above
  • Safari 14 or above


** To use the Spotify web player, your Android device needs to be running Android OS 6.0 or higher.

  • Chrome 87 or above
  • Samsung Internet 16 or above
  • Firefox 102 or above


  • Chrome 87 or above
  • Safari 13.0.3 or above

Part 2: Make sure your browser is up-to-date

Ensuring your browser is running the most recent version can enhance its compatibility with the Spotify web player and address any known issues effectively.

How to Update Google Chrome

Step 1 Open Google Chrome.

Step 2 Click on the three dots icon at the top right corner.

Step 3 Select Help > About Google Chrome option from the drop-down list, which will trigger the update process.

update chrome

Step 4 Click the Relaunch button to restart Chrome.

How to Update Mozilla FireFox

Step 1 Open Firefox app.

Step 2 Click the Menu button (three horizontal lines) in the upper right corner.

Step 3 Select Help > About Firefox from the pop-up menu.

update firefox

Step 4 Firefox will check for updates automatically and you just need to wait patiently. When it is finished, click the Restart to Update Firefox button to install the available updates. Then you will get the latest version of Firefox.

How to Update Microsoft Edge

Step 1 Open Microsoft Edge.

Step 2 Click the three dots icon at the top right corner.

Step 3 Select Help & Feedback > About Microsoft Edge from the drop-down list.

update edge

Step 4 Edge will automatically check for any available updates and proceed to install them accordingly.

Step 5 Relaunch Edge to apply the latest updates.

How to Update Safari

Step 1 Click the Apple icon located in the top left corner of your screen.

Step 2 Select System Preferences > Software Update.

update safari

Step 3 If there is an update ready for your macOS, click on "Update Now."

Step 4 After the update finishes, you should have the latest version of Safari installed.

Part 3: Try opening the Spotify web player in a private window.

Opening a private window will load info without extensions or cached data that might mess the performance of a web page. This could help resolve issues if any browser extensions or features are interfering with the Spotify web player.

How to open a private window in Google Chrome

Step 1 Open Chrome.

Step 2 Click the three dots icon at the top right corner.

Step 3 Select New Incognito Window from the drop-down menu.

open private window in chrome

How to open a private window in Mozilla Firefox

Step 1 Open Mozilla.

Step 2 Click the Menu icon (three horizontal lines) at the top right corner.

Step 3 Select New Private Window from the drop-down list.

open private window in firefox

How to open a private window in Microsoft Edge

Step 1 Open Microsoft Edge.

Step 2 Click the three dots icon in the upper right corner.

Step 3 Select New InPrivate Window from the drop-down list.

open private window in edge

How to open a private window in Safari

Step 1 Open Safari.

Step 2 Select File at the upper right corner of your screen.

Step 3 Select New Private Window from the drop-down menu.

open private window safari

Part 4: Check whether it’s the shared or public network restriction

Having a stable internet connection is crucial for the Spotify web player to function correctly. Checking your network connection can assist in spotting any issues and address them effectively.

Additionally, it’s important to note that certain public networks like school or work networks might restrict access to the web player due to security measures. If you encounter problems with the Spotify web player on a public network, consider switching to an alternative network or reaching out to the network administrator for assistance.

Part 5: Enable the Playback of protected content

If the Spotify web player display “Playback of protected content is not enabled” error message or a similar one, you can generally fix it by enabling the protected content in your browser.

How to enable protected content in Google Chrome

Step 1 In your browser address bar, enter chrome://settings/content/protectedContent.

Step 2 Select Sites can play protected content.

enable private content chrome

How to enable protected content in Mozilla Firefox

Step 1 In your browser address bar, enter about:preferences#content

Step 2 Under DRM content, tick Play DRM.

enable private content firefox

How to enable protected content in Microsoft Edge

Step 1 Open Microsoft Edge.

microsoft edge settings

Step 2 Click the three dots in the top right corner, and select Settings > Cookies and site permissions.

microsoft edge cookies and site permissions

Step 3 Scroll down and select "Protected content IDs".

microsoft protected content ids

Step 4 Under Protected content IDs, toggle on Allow sites to play protected content and Allow identifiers for protected content.

microsoft edge allow protected content

Part 6: Switch Devices Available to the Spotify web player (commonly effective for most individuals)

“I've been experiencing some trouble using the Web Player for more than a month now. It won't play anything nor even let me select any songs. I can select and enter a playlist, but that's all. If I try to select any song it won't do anything, and when I try to press the play button nothing happens at all.
“I've used Web Player for years at work, as downloads are locked on our office network. Since last week the Web Player is working correctly in every way except it won't play anything! I can search, browse albums/playlists, add tracks to playlists, but as soon as I try to hit a Play button nothing happens. It's as if the button just doesn't work. All the buttons in the play bar at the bottom of the screen are equally useless. Shuffle is currently on but a click does nothing, it just remains green.

If you are encountering the same problem above, the cause may be something to do with Spotify Connect and using multiple devices.

You may check the Spotify app on the devices that you’ve ever logged in to, click Devices Available on the bottom of the app, and then switch it to the Spotify web player.

The Spotify web player should start playing like normal again.

If it’s still not working, try listening on the desktop app instead.

If you have followed these steps and the Spotify Web Player is still not working, it's recommended to reach out to Spotify's customer support for further assistance. They may have additional troubleshooting steps or insights tailored to your specific issue. Remember, technical glitches can happen, but with a bit of patience and the right support, you can get back to enjoying your music seamlessly through the Spotify Web Player.

Alternatively, you can move on to Part 7 to download and enjoy Spotify music without relying on the Spotify web player or app.

Part 7: Download playlists from Spotify as .mp3 files for normal playback

In this part, we will talk about how to convert Spotify tracks into MP3 files, allowing you to listen to the music without the Spotify Web Player. Once converted, the downloaded MP3 files can be transferred to your smart phone, MP3 player, USB flash drive, or any other compatible device for normal playback.

Step 1Choose Conversion Mode

Open Sidify Music Converter, and select Spotify App mode to get started.

choose conversion mode

You'll then see a simple & concise interface:

main interface

Step 2 Add Spotify Songs to Sidify

Drag & drop a playlist from Spotify to Sidify, select the songs that you want to export as .mp3 files, and then click the Add button.

add spotify music to sidify

Step 3Choose MP3 Output Format

Click the Settings icon on the left-hand panel. Here you can select the output format (MP3/AAC/WAV/FLAC/AIFF/ALAC), output quality and customize the output path as well.

choose mp3 output format

Step 4Download Spotify to MP3

Click the Convert button to start exporting the Spotify songs as MP3s.

export spotify songs to mp3

Step 5Find the MP3 Downloads on PC/Mac

Once the conversion is done, click the Converted tab, and you can find & locate all the MP3 downloads. You can now transfer the downloaded songs to any device for normal playback.

Note: The trial version of Sidify Music Converter enables users to convert the first minute of each audio track. You can unlock the time limitation by purchasing the full version.

Part 8: Conclusion

In conclusion, troubleshooting issues with the Spotify Web Player involves checking browser compatibility, ensuring browser updates, experimenting with private windows, investigating network restrictions, enabling protected content playback, and considering alternative devices. Alternatively, you can download playlists from Spotify as MP3 files for offline playback, without relying on the Spotify web player.

By following the steps above, you can often resolve issues and continue enjoying music on the Spotify web player hassle-free. If problems persist, contacting Spotify support for personalized assistance may be beneficial in resolving any persistent technical difficulties.

Author Avatar

Harper North | Staff Writer

Harper is a content writer with a profound understanding of the streaming music landscape and a specialization in music converters. She creates informative content on tools, techniques, and trends in music conversion, providing expert advice, detailed reviews, and guides.