Launch Sidify YouTube Music Converter. Click the "Key" icon or click the "Menu" icon on the upper right and then select "Register". There will be a registration pop-up dialog where you can copy and paste your registration e-mail and license code to get the program registered.
[1] Please make sure that the program you have installed matches the product and version you purchased.
[2] Please check that the registration code is exactly the same as the one you received in your purchase email. Make sure there are no extra spaces or incorrect characters.
[3] Each registration code can only be used on one device. If it has already been activated on another device, please sign out or deactivate it on the previous device before trying to activate it on the current device.
If the above methods do not resolve the issue, please contact our support team at support@sidify.com via e-mail for further assistance.
It's the limitation of free trial version. To unlock the restriction, please purchase a license.
In general, the new license key will be sent to the email address once the subscription is renewed. If you do not receive the license key after auto-renewal subscription, please check your Spam E-mail folder just in case it was incorrectly classified as spam. And you can provide registered email address and order ID to our support team via support@sidify.com We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will send you the newly updated license quickly.
Yes, Sidify YouTube Music Converter supports batch conversion, so you can add the entire playlist to convert. Besides, you can convert multiple playlists at one go.
Sidify YouTube Music Converter supports keeping the track number for albums. Please choose "Track Number" in the "Output File Name" tab of the Setting window. In addition, if you want to save the converted songs in the same order as the original playlist, please choose "Playlist".
Yes, you can. Sidify YouTube Music Converter supports to download songs with YouTube Free and YouTube Premium accounts.
The minimum requirement is macOS 11 or above (including macOS 26 Tahoe). If your Mac is running an older version and no compatible build exists, we recommend upgrading to macOS 11+. Alternatively, you can switch to the Windows version. For paid customers who can’t upgrade, we’re happy to provide a free Windows license—please reach out to our support team.
You can confidently enter your computer password. The "nativeBridgeHelper" prompt is a standard part of the authorization process on ARM-based devices, ensuring the program has the proper permissions to run smoothly. You only need to enter your password once. Rest assured, it stays local, is never stored or shared.
If you encounter a problem that cannot be solved using the solutions above, please try the following steps first:
[1] Update or reinstall the latest version
In the program, go to Menu > Check for updates to check for the latest version. You can also download the latest version from the Download page on our website: https://www.sidify.com/download-center.html.
[2] Clear the program cache
For a basic cache cleanup, go to Menu > Clear Caches in the program.
If the problem persists, you can perform a complete cache cleanup on Windows:
[3] Check your account status
Make sure that you can log in to your YouTube Music account normally through an external web browser. If you are using YouTube Music, please also make sure that your subscription is active.
[4] Check your IP address and regional restrictions
If you are using a VPN, try turning it off or switching to another server, and then try again.
[5] Contact our technical support team
If the problem still cannot be resolved, click Feedback in the lower-left corner of the program to contact our support team at support@sidify.com.
To help us identify the problem more quickly, please describe the issue clearly and include the troubleshooting steps you have already tried and their results. If possible, please also provide:
